Job Title

Working Title

Department Academic Administration Director

Department Manager Leader

Grade Classification:

MT

Grade Level:

47

Percent of Time

Major Job Responsibility

Essential Functions

Competencies/Skills

30

Build

Academic Administration

Model

Create a collegial team of department academic administrators that serve the college’s departments and programs general academic administration needs. Work closely with the Department Chairs and Program Directors to ensure complete satisfaction through identifying and hiring outstanding personnel; mentoring; maintaining high standards, among other tasks. In complete consultation with Department Chairs and Program Directors, deal with personnel and/or performance issues. Communicate frequently the college administration goals and priorities to the department managers.

Critical thinking, excellent communication, situational evaluation and analysis, listening skills, empathy

30

Training

Develop a well thought out training program grounded in continuous improvement. Include and nurture good administrative as well as customer service practices. Create and maintain documentation and training materials. Conduct routine individual and group training based on best practices. Tailor training for different disciplines within the college and across campus.

Critical thinking, excellent communication, problem solving, ability to lead, work as a team member

20

Provide leadership for human and capital resources.

Using best practices, such as Targeted Selection, to facilitate interviewing applicants for vacant positions and in consultation with Chairs/Directors select the best candidates. Develop staff through effective coaching and counseling. In conjunction with Employee Relations, apply appropriate and consistent corrective action. On a daily basis, assist Chairs/Directors to provide direct reports with performance and behavior related feedback, both negative and positive. Complete performance evaluations on an at least annual basis, again in consultation with Chairs/Directors. Foster communication through regular staff meetings. Ensure compliance with University of Kentucky policies and procedures, and federal, state, and local regulations. Constantly monitor the work environment for opportunities for improvement, and implement improvement initiatives.

Interpersonal skills; leadership skills; decision making; performance management

10

Professional Standards and Customer Service

Consistently live out the commitment to the College of Arts and Sciences tenets of excellence: Competence, Respect, Flexibility, Communication, and Learning. Model and promote excellent customer service for internal and external colleagues and students. Responsible for expanding professional knowledge through training, classes and seminars of UK policy, procedures and systems to better serve students, staff, faculty, external units, and UK.

Listening skills, time management, empathy, situational evaluation and analysis

5

Compliance

Interpret and enforce university policies and procedures, rules and regulations, and consistency with best practices. Examples include but are not limited to University of Kentucky Administrative and Governing Regulations.

Excellent communication, accuracy, timeliness, quality of work, consistency

5

Organizational Improvement

Participate in continuous improvement activities. Provide input for the ongoing improvement of a college-wide ticketing and tracking system to ensure the most effective and efficient means of tracking customer needs. Assist in identifying and changing processes and workflows for improvement.

Organization, teamwork, attention to detail, interpersonal communication skills